Originally Posted by
Spanky189
Treat your employees well and they will take care of the customer who will come back.
Originally Posted by
fireman0174
One only needs to look at the success of Southwest to see how true that statement is.
Wasn't it Pat Patterson, UAL's CEO who stepped down in 1966, that coined the mantra - Take care of the employees, they will take care of the customers, the customers will take care of the shareholders.
Southwest does this well, although it's not rocket science. It makes one wonder why any management would treat employees as a liability rather than an asset.