Dojet said: "No thanks, if it's too much trouble to explain to them what a commercial jet even is, I can't imagine how screwed up the rest of their operation is."

Before that, Dojet said: "We don't know ALL the details, and thats making kind of a crappy assessment based on what he said..."

Really? You sound kinda like the OP. Just complaining about a different airline. I'd say to each his own. One guys unworthy job is the next guys jewel...