Big Brown
UPS is betting on tech to deliver a competitive edge
By David LaGesse
"It's a sweltering July in St. Louis, but at 6 a.m., there is only a hint of the day's coming heat. And still, Kerwin Williams is sweating. His shirt is soaked, because he's moving several hundred boxes in a matter of a few hours, across a narrow platform to three United Parcel Service trucks whose open cargo bays gape like hungry mouths."
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