Originally Posted by
ExperimentalAB
Ayep...don't take it personally. Do everything you can to at the very least
pretend to empathize with them, apologizing for things that aren't your fault, and you'll make friends for life of even the most miserable pax...
I didn't mention before, however, that I much prefererred the ramp 
ramp was cool. i liked having the variety. some days i preferred the gate(rainy, cold, sick, or just wanting to go out after work) and some days i preferred the ramp(didn't feel like dealing with b!tchy pax, hanging out, longer breaks between flights, etc). but i loved working ops the most. inside by myself with the tv and constant radio calls(in range, lav service, sick pax, disruptive pax, catering, timing out, etc) with the telephone ringing off the hook and weight and balance printing on the teletype machine. oh how i miss working with the airlines.(sarcasm)