I am complaining as a passenger on the airlines.

Why can the rest of the world still maintain decent customer service and with US airlines it is far far away, very few exceptions.

In my line of work customer will not only decide by price, but also reliability, customer service and overall performance of the company in the past.

Sounds like I hurt your feelings, for that I am sorry. At least I have you thinking about it and very deep down you agree. But go ahead and try to make me feel bad, if that makes you feel better