Again, JetCap, What do you do for a living?

and since you started this thread, by all means, PLEASE give us your professional opinion on how to fix customer service at Delta and other airlines.

Passengers are not going to travel on 1 airline anymore. Plain and simple JetCap, they look for "price"

you are a clear thinking individual, I'm sureeeeeeeee you can figure out why customer service is so bad.

Happy New Year to you