Heres the problem, and this is just human nature, not particular to the airlines. When you work for a company that treats you like a slave and pays you little, you become angry, frustrated and an all together miserable human being, which also leads to resentment of the paying passengers. I understand people have choices in life and can opt to leave at will, however due to some circumstances, easier said then done. I have witnessed people getting off an airplane madder then hell, when we were 30 minutes early, I have also witnessed passengers happier then a pig in Sh-t after a 4 hr ground stop, the difference is how they are treated by the Flight Attendant. Its really simple, tell the truth, be honest and treat people like human beings, not cattle. It makes me sad when our Flight Attendants or Gate agents are very short with Grandma, or Mother an Child because they asked what to us may be a simple concept, but to them foreign, remember we do this for a living we know what an "update" means, or "gate checked" bag means. The demographics of large airports also leads to the "not so brightest/educated" personal working the ticket counters etc.......

I walk around Newark and some of these people have such a terrible attitude, it makes me embarrassed to work "with them", or how about when Gate agents see a person standing right in front of them and continue to just type type away on their computers, there job is customer service, its the job they chose. I heard a Gate agent tell a passenger once,"..................... I aint yo damn momma and aint gonna go chasin you when day board da plane", it was embarrassing......., I apologized to the passenger and told her if she could stay by the gate it would be beneficial to her in case we get an earlier dep time etc...

I am done talking, sorry for the grammar I am in a rush but just wanted to give my opinion.


I agree with JetCAP, Customer service needs to be improved, however not on the end of the Pilots, its the gate agents and Flight Attendants...... I am so tired of Flight Attendants complaining that they have to make coffee...........

Passengers do have to realize, "YOU GET WHAT YOU PAY FOR", if people didnt get on the airplane dressed like a bum, and act like they DESERVE to be waited on like royalty, maybe they wouldn't get treated better