Originally Posted by
Jetcap37
I fly a lot all over the US and Europe as a passenger. I have noticed over the last 10 years or so that the customer service with all main US carriers have gone bad. So bad that they make NY city cabdrivers look like limo drivers during the Oscars. Rude, obnoxious and plain unhelpful. I always admired Delta since they were trying to be like it was meant to be, but even Delta has gone south the last few years.
Pilots are on here whining and crying about their pay, pension and God forbid they might even have to work for a living. But they have in fact just become bus drivers (same lousy attitude and service). Make your airline better by providing better customer service, better service more passengers will fly with you, more passengers more money. And more money will eventually get you a pay raise.
With the basics not there you are not going to make it.
Why can the "other" (rest of the world) airlines do it and not here in the USA?
So what do you want us as pilots to do besides get you from point A to B safely, give informative PA's, and give you the occasional directions in the terminal. The real aspects of customer service you are concerned with don't have anything to do with what we as pilots do.
Find the Airline Executive/Manager Cental forum and tell them we said, "hi."
(And that we want better work rules, a raise, crew meals, and all that other good stuff.)
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