Originally Posted by
dojetdriver
Fully understood. Couple things to consider. You should see how some employees treat OTHER airline employees. Especially when DH'ing.
Also, it seems if just about EVERY industry that deals with the public on such a giant scale has had declining customer service for years. Just like the airlines.
I think its just a CAL & XJT thing, not the Pilot's but by golly some of the CAL FA's and Gate Agents treat Express employees like trash, unbelievable..........
Disclaimer: I have seen many CAL Gate agents & FA go above and beyond for me as well, but man down there in IAH there is this one old miserable little man that is like the SOUP NAZI of Gate Agents......