Originally Posted by
vagabond
Now it's probably because I am an old legal aid lawyer and not an obsessive-compulsive bean counter, but if I were Horizon, I would have offered to fly people for free on Thursday. Just one day, but don't charge anything. The goodwill to come out of that is greater than any PR campaign it can think of.
Maybe they considered it and determined that running the shuttle for free that day would have forsaken more revenue than the "goodwill" would have been worth. Or maybe they were afraid of non-stranded passengers taking advantage of the deal. (How would you tell the difference?)
Skywest ran a few extra flights yesterday too, and the load factors were less than impressive.