I have been approached by passengers who said they flew with us because it was a Q400... and not an RJ. Most love the fact it burns up less fuel and therefor creates less pollution... but lots comment on the extra headroom.

I am sure every RJ pilot can share stories about the relief passengers expressed when they realized they weren't flying a prop. How many of those people bought their ticket for the lowest price without checking? People got freaked out by the media after previous crashes. The public will forget it... they always do.

CAL offering to book people on a mainline flight for an extra charge... genius!