Originally Posted by CANAM

The Delta ops in ORF are pretty much useless nowadays. It's often hard to do a 30 minute turn there on the best of days lately. The agents are contract people. I believe they work for Delta Ground Services (DGS). They recieve no flight bennefits and very poor pay. In short, the training they recieve is poor at best because management knows that the turnover is HUGE. I suspect many don't know what jumpseating is, or how to enter it into the system. It's not their fault, as they haven't been trained properly. And from my experience, the less they know, the more excuses they make to cover their lack of knowledge. Even if there is a W/B issue, they should at least let you out to the aircraft. You may or may not make it, but that's not their decision to make.