Cheap pizza
When Gordon Bethune took over at CAL, he likened the place to a pizza joint that tried to cut costs. First they skimped on the cheese, then skimped on the sauce, pretty soon they were making a pizza that nobody wanted to eat.
My hope for the people at United is they are able to get rid of Tiltion Et Al, and get back to running a world class airline. I know they are working on it, but I suspect because of the injunction they haven't been able to talk about their efforts.
Good luck all.