In defense of the passenger from the beginning of the thread, if an airline advertises a certain segment at a certain price, I don't think it is unreasonable for the customer to expect to get that. And certainly the customer has a right to vent if the trip goes terribly wrong. It is probably not completely fair to just tell the guy something to the effect ... well, you get what you pay for. In fact, its quite and ignorant stance and the customer deserves something more... the customer... the source of revenue.