Originally Posted by LivingInMEM

Man, am I late to the game. Regardless, I just had to highlight this remarkable example of the customer service that will see the airlines through their tough times just one more time.

Perhaps Eagledriver does not understand the need to convince people to utilize air travel when the choice is at their discretion or perhaps he feels the customer does not realize their obligation to support his employer and his career - either way I am sure he will be an invaluable asset to his organization.