Originally Posted by
LivingInMEM
Man, am I late to the game. Regardless, I just had to highlight this remarkable example of the customer service that will see the airlines through their tough times just one more time.
Perhaps Eagledriver does not understand the need to convince people to utilize air travel when the choice is at their discretion or perhaps he feels the customer does not realize their obligation to support his employer and his career - either way I am sure he will be an invaluable asset to his organization.
I have to disagree...There is no reason Eagledriver should have to plead with a customer to please please come fly on my airline for incredibly low prices just so the load factor can go up. God knows they aren't making money on most of these flights. The prices of airline tickets are the last thing passengers should be complaining about. I dont care who they are. You pay some ridiculously low price. You expect stellar customer service from the agents and the flight attendant, you think United Airlines is a subsiderary of United Van Lines, so you bring your whole house to the airport in 7 extra large bags, and complain when you are charged extra fees. You complain when you dont get a gourmet meal in coach. You complain when the flight is delayed for whatever reason. I for one am sick of the complaining from airline passengers. Why dont you complain about the fees that are tacked on for "airport security, lets have 30 TSA agents working one security line in Bozeman, MT fee." Certainly I can understand the frustration of Eagledriver.