Cal 'stinks'
My daughter missed her flight due to an evil ex-wife. CAL would not even work with me to keep the ticket open to move it 24 hours.
Ended up paying a 'walk up fare' (yes, it was that important) 'cuz they were the sole carrier with a nonstop on the route.
I hope word gets around that CAL has nice people but terrible customer service rules. On-plane service is great but getting there is not too pleasant.