Originally Posted by
yawdamp
Not all airlines are the same. I've purchased a tx on SWA a week before my intended departure and SWA changed the tx with only a minor additional charge. All of you who think the airline did the right thing, YOURE BRAINWASHED. The right thing would have been TAKE CARE OF THE CUSTOMER. I also must say, it shows your weak character to put this guy down for expecting good customer service. Even if he received bad service from his ex
This guys right on. Customer service is everything. The flying public has a choice and if your company gives the ********** to a paying passenger, they've just lost that business forever. is it worth the extra hundred bucks? Your too buried in something if you don't believe this. My suggestion to Spanky, fly SWA, it appears they actually care about their customers.