Airways gives lip service to the idea of "customer service."
Friday, July 10, 2009, 9:36am EDT
US Airways near worst for complaints
Charlotte Business Journal
US Airways Group Inc. ranked next to last for customer complaints in May among the country’s 19 largest airlines, according to the U.S. Department of Transportation.
US Airways (NYSE:LCC), which operates its largest hub at Charlotte/Douglas International Airport, received 1.34 complaints per 100,000 passengers.
Southwest Airlines (NYSE:LUV) of Dallas was best, with 0.13 complaints for every 100,000 passengers.
Delta Air Lines (NYSE
AL) had the worst rate for May, with 1.85 complaints per 100,000 passengers.
Arizona-based US Airways fared better in May for baggage handling and on-time performance, ranking eighth and 12th, respectively.
It mishandled 2.91 bags for every 1,000 passengers in May. US Airways had 79 percent of its flights on time that month.
US Airways operates 3,200 flights per day to more than 200 destinations in the Americas and Europe.