The reason passengers expect cheap tickets is because it was offered to them - not their fault, and you can't blame them for wanting the cheapest price they can get. Don't get me wrong, I frequently find myself wanting to say "get what you pay for" when I hear the whining all around me. However, someone mentioned that it's a Service Industry and I think they nailed it. The industry sets the price and not the passenger. Asking our passengers to be responsible and grow up a bit is, for the Don Quixote fans, tilting at windmills. They will pay as little as allowed and ask for as much as possible. That's what customers do. I say we reserve our frustration for people who are offering our product for so little.