Originally Posted by
likeitis
By this last paragraph it is obvious that you can't provide the service Midwest is know for. How much time did Republic spend on customer service in your new hire training? During your interview for RAH, were you tested for traits that would be a good fit for a company that is customer focused? Since I spent a brief period at CHQ I know the answer is 0 and not a single customer care related question. At Midwest the interview was an all day event with 75% of it testing your personality for traits that are typical of people with strong customer service skills. You see when you are not a bottom feeding regional you can focus on hiring quality people who happen to be good pilots vs. finding anyone with a pilot certificate.
and this is relevant to the thread how? Because pilots locked behind a reinforced cockpit door have sooo much face-to-face interaction? a RAh guy can stand at the door and say "hello" just as good as any other YX guy. throwing bags is a union labor violation and frowned on from an OJI standpoint. PAX PAs aren't terribly difficult to read from a script. Wearing a uniform has been a challenge industry-wide lately so that can't be a factor..... so what is it exactly? Because GRS didn't have a day long customer service section they somehow can't fly a plane? Until there is a strike somewhere, SCAB is not a correct term.