Let me get this straight -
1) You'all are told to update via fax. Then they disconnect the fax without warning.
2) You get a hold of someone who seems nice but does not offer any assistance in answering your questions, does not offer to get back to you and does not direct you to someone who might know. All she does know is you should stop your only means of contact with the company, the faxing of updates.
3) You think chasing down a UPS rep at a show will get you the "missing" info and help out the poolies. Doesn't hiring have all of your contact information?
4) UPS made previous long term poolies interview again. How long were they in the pool? Almost 3 years?
Hmmm......
Maybe they're trying to tell you something.