For the record, my venting has nothing to do with the aircrews at CAL. I am allowed to like watching Lebron play basketball but hate the CAVs at the same time. I understand that poor company policies are not set by the flyers. I would never use my 'situation' as a justification to deny a jumpseat! That said,...
I was 'less then pleased' with the customer service in this situation. I did not buy a deeply discounted-internet fare ticket. It was the standard fare on the CAL website.
I am glad that some of what I have posted has sparked conversation on customer service and who is responsible for our paychecks.
Fly Safe
Done...........