While boarding my CRJ700, a passenger said, "This is a pretty small plane for such a long flight". I said, "This is what you get for paying those cheap fares. Pay more and the planes will get bigger".

I was in a bad mood, but he saw my point. People don't shop by airline, they shop by price...and that is the root cause of our problem. We are all, pilots and non-pilots, guilty of it.