I totally get the "Super Cheap Service", especially because it opens a whole new market, but in these days, cheap is what people need.

What I don't get is, why the need of crap customer service, if it does not cost any more than telling your employees to be professional.

I get paid the same telling people "thanks for flying with us today" than not saying anything at all.

Choking crew members for performance,regs., etc and praising Customer Service dpt. that doesn't do the job, has become "USUAL BUSINESS", on many places.

But like we made a difference on the whole ULCC modo, why can't we do it with good service. What Am I missing?