Originally Posted by
USAA
I work at USAA and wanted to reach out. Our mission is facilitate the financial security of the military and their families. In so doing, we strive to offer members competitively priced products and services complemented by award-winning customer service. If we are not meeting your needs or expectations, please e-mail me at
[email protected]. I'd like to help resolve any issues you're experiencing.
Thank you for placing your trust in USAA. We're honored to serve you.
Tricia Phillip
USAA Social Media
Tricia, thanks for posting.
I'll admit that after following this thread, I have been shopping around. Here are my specific "beefs" with the USAA policy:
1) Auto: I moved from metro DC (crazy Beltway drivers drafting at 80 mph) to coastal MS (anti-Beltway). The auto premiums went up about 25%. I was told it was because of hurricane losses. My unanswered question was "But if we evacuate, we're DRIVING the cars out of harms way. Why is that a threat?"
2) Home: Just got the renewal. The premium went up over 20%. When I called about that, I was told it was the inflation protection. I'm sure CNN would be covering the financial armageddon with an inflation rate of 20%. FWIW, it was 3.8% in
2008.
I think most of the gripes revolve around unfounded increases with the ol' mushroom treatment.
15-yr USAA member