Back in January my wife and I spent many hours on the phone with USAA and finally said no due to the high closing costs. In april we decided to look into refinancing our adjustable mortgage to a fixed rate and rent our home after our upcoming PCS. After more hours on the phone we can to an agreement. They sent us the paperwork, we mailed it back they called us a few times. Then about 1 week later we received a called stating that Dupont, Wa was not covered under the federal flood insurance program and they were unable to help us. USAA canceled our refi and refunded us our money. I asked them why we got our original mortgage from them and they stated that we should never have been able to get our original, but they would honor it still - thanks. I asked about all the other Army and Air Force folks in Dupont who used USAA and she said they were all in error as well. At that point we decided to sell our home this past summer. When we closed on the house the buyer was using USAA. Go figure. I'm not sure they know what they're doing.

As for car loan rates. I can confirm that they definitely aren't very competitive nor do they act like the want your business. Over the past few years they seem to have become very aloof. An almost "holier than thou" type attitude. My father tried to refi the remaining 50k of his mortgage back in February to a lower rate and they wanted just over $5k to refi it. Ridiculous. I've been with USAA for 20 years and my father for over 25.