OPINION ONLY

I think one of the things holding up DHL from doing much is thier contracting of the Courier ops at each station. The few things I have tried to get via DHL never made it. PAckage showed up at the Station, they said they tried to deliver it, and then it went back. No missed delievery slip, no phone call. I even called asking about it, they said it was at the station. I said hold it, I'll pick it up. Gone by the time I got there. It doesn't take many complaints like this to the shipper, esp a big one, to lose business.

The above has nothing to do with the flying ops, but I think its the weak link in their system.