The only thing I don't like about my LW is the weight, but after almost 6 years it's still holding up. I did pop a zipper track but it's cause i overstuffed the side pocket. It could use a tune up, but I'm a commuter on top of flying as a line holder and this thing takes a beating. I don't need a company that stands behind a substandard product that I'm inconvenienced by sending back repeatedly to be repaired.