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Delta Cargo now accepting cargo in single operating system

November 9, 2009On Sunday, Delta Cargo began accepting cargo in a single operating system, the largest single milestone for the integration of Delta Cargo operations. NWA Cargo has been retired and Delta Cargo is now prepared for inventory cutover and the transition to a single operating certificate.
Starting Monday, calls to 800-DLCARGO are being routed to the Delta Cargo call centers in Atlanta and Minneapolis based on agent availability. Because some customers will continue to call 800-NWCARGO, the number will remain in operation temporarily so that customers enjoy continuity of service.
“No matter where the call comes from or what number the customer has called, agents in both Atlanta and Minneapolis are delivering premier service as they respond to our cargo customers’ needs,” said Neel Shah, v.p.- Delta Cargo. “Agents globally have been trained and briefed on new policies and procedures. Worldwide, customers have been experiencing a smooth transition.”
Employees throughout the system have been preparing for the cutover through multiple training courses to ensure customers will experience no service interruptions. Cargo Revenue Management, Product Development, eCommerce, Claims, Information Technology, and Operations worked closely with Corporate Credit, the Operations Control Center, Airport Customer Service, and other groups to ensure that the needs of employees and customers were met throughout the transition.
Employees across the company also will benefit from the changes. Employees of Delta and Delta’s wholly owned Delta Connection subsidiaries with at least one year of service will enjoy a 90% discount on freight charges for shipments carried within the U.S., Puerto Rico, and the U.S. Virgin Islands.