My thought as well..

Although I do have to say that I see my fair share of burned out p/o'ed F/A's now days on every airline I ride on. I was on SWA last week and the pair on there working the back could have been poster children ( Dallas based go figure) for old, mean, ugly UAL girls. I never used to see that on SWA. Times they are a changing.

IMO nasty F/A's are the number one problem with customer service in this industry.