Originally Posted by
Albief15
Update. Never got a call from Tricia or anyone else at USAA after my conversations and letters. I suspect that eliminating Florida policy holders has been an unstated goal of the whole premium rise, and the fact nobody has contacted I think confirms it.
Again--I'm not bitter, just disappointed. I used to have a Cadilac insurance company. Now I'm just like everyone else.
I just got of the phone with "USAA" and every person I talked with was a outsourced call center operator with the ability to read a script (all you have to do is ask). I think actual employees of USAA are few and far between these days. Everyone I talked to was polite, but if you go off script in asking for something the system breaks down (just like in Japan).
My guess is since USAA recently opened membership to everyone, the slide towards mediocrity is underway and the "Association" is a thing of the past.
I've been with them for 24 years, and after the slide over the past few years disappointed is a great way to describe my feelings towards USAA.