Just got off the phone with customer service about an overnight package that didn't arrive today. I asked if we've had a lot of service failures today.

He said "oh, yes sir! sorry, but with the heavy volumes and weather we've had a lot today" Just one agent's take, but I know I didn't get an overnight package today.... maybe the company just 4a2b'd itself into a reputation for time-indefinite service Unfortunately, I'd wager the savings they've made off us will more than cover the monetary loss...