Originally Posted by
tsquare
While I believe everyone would LIKE to see a new facility at JFK, I am pretty sure that no one books away from DAL because the terminal is old and dilapidated. Maybe there are a few businessmen out there that sort of feel that way, and they are our best customers.. but truth be told.. we really don't NEED a shiny terminal to win NY. We just need competative pricing, which we have. Having an architeture background makes me personally want to see us do something spectacular, but I'm not holding my breath for a company that is in one of the most notoriously thin industries (wrt operating margins) to go out and spend a bunch of money to do that.
They may not book away from JFK because of the terminal, but after their flight is delayed 2 hours because of a poor terminal design, they may not come back. I'm talking about being #4 to push in the alley or being on an RJ and not being able to push either.
Of course, you hear people on the People Movers saying "what is this - the 1970s? Why can't we have a gate?" Also, people missing connections because of no gates - makes it expensive for Delta and annoys the customers.