Originally Posted by
tsquare
While I believe everyone would LIKE to see a new facility at JFK, I am pretty sure that no one books away from DAL because the terminal is old and dilapidated. Maybe there are a few businessmen out there that sort of feel that way, and they are our best customers.. but truth be told.. we really don't NEED a shiny terminal to win NY. We just need competative pricing, which we have. Having an architeture background makes me personally want to see us do something spectacular, but I'm not holding my breath for a company that is in one of the most notoriously thin industries (wrt operating margins) to go out and spend a bunch of money to do that.
Our TV would be great if it ever had anything on except news channels. I guess we don't want to awaken all the sleeping FAs...
I hate LA... well certain members of the PAC 10 anyway...
Hate to break it to you but they absolutely will book away from Delta if given the option. Our terminal at JFK is horrendous. It's confusing, old, cramped, and just ugly. Ever been to JetBlue's terminal? How about American's? It is amazing to see the contrast between our terminal and their terminals. Something needs to be done. It's not right to land 20 minutes early then be setting the parking brake at the gate an hour and a half late with people misconnecting because of a cramped alley. Something needs to be done.