Richard was asked in his "chat" about the baggage fees if they were appropiate. His response was essentially that we are charging increase fees because we can.

Stupid question, does having to gate check 20+ bags per flight really help the operation? Do you think it will impact future bookings / loyalty?

I personally think DAL made a big error when we decided to charge for bags and aligned ourselves with NWA (not knocking NWA ... just saying).

I see the profit potential in charging for bags, but I think the 2nd increase is not good for our passengers.

Any thoughts?