Originally Posted by
jayray2
I am pretty sure if you read my post again that I did not state it as fact. Here I will quote it here for you again and bold the important parts:
With that being said, I trust my source. Have you noticed that this year the big push in management is to improve customer satisfaction? Have you seen all the red dots along the customer satisfaction areas?
No need to bold letter it. I am perfectly capable of reading your post. I'd say at best your post is misleading. It's one thing to say you heard something from someone regarding latest rumors, you wrote it as if you heard it from a reliable source regarding the performance numbers that are measured.
At any case, it is a complete waste of time talking about performance numbers unless you can post on here aircraft by aircraft airline by airline what those numbers are and by category why customer satisfaction numbers were low for that particular aircraft.