Originally Posted by
Lighteningspeed
No need to bold letter it. I am perfectly capable of reading your post. I'd say at best your post is misleading. It's one thing to say you heard something from someone regarding latest rumors, you wrote it as if you heard it from a reliable source regarding the performance numbers that are measured.
At any case, it is a complete waste of time talking about performance numbers unless you can post on here aircraft by aircraft airline by airline what those numbers are and by category why customer satisfaction numbers were low for that particular aircraft.
Eric W. said at the MEC meeting that Mesaba ranked last in customer service across all fleets. I'll take that as being factual.