Contrary to belief, I think cabin crew can only do so much, I haven't seen a whole lot of bad apples as far as FA's most are very nice and professional...I think it is an issue with aircraft cleanliness and ground crews. I've deadheaded or nonreved on a lot of DCI carriers and I don't see any definitive difference in service, but a lot cleaner airplanes. We have dedicated cleaners at XJ(RHS) but in a tight turn(30-40 minutes) things tend to get the cold shoulder. You would be amazed at what slobs people are, especially coming out of DTW or MEM. The biggest thing I've noticed is on the red tailed 900's people drawing with their pen on the back of the seats which are bright grey, so it stands out...pretty hard to get off.

As far as ground crews, it's more of a wider problem, ever since Regional Elite was instated things have gone downhill fast. The RHS people don't answer to XJ management anymore for an XJ plane not being serviced...it gets passed down the tube. When I first started at XJ, MSP A/C were met with a full ground service crew, now it is normal to wait 5 minutes before they come out of the hole (which is very convenient for tight connections). These days it usually takes 1-3 calls to OPS get someone out there to park us. Pluging in the ground power takes at least another 5 after parked...and it's not just a hub problem it's across the board, I've had the same problem everywhere i go that has RHS...especially DSM!

If only every station could be like SLC...the Delta folks do a good job over there