Dude... did you even read my post? No, I don't like where we've been ranked, but look at HOW we're being ranked. If these numbers were based on 1,000 surveys a month or 100 a day or something substantial, I would put more merit on these statistics. But 30-50 people in a 3 month time, is not an accurate portrayal of our performance as an airline. Surveys and polls must always be taken with a grain of salt.

These numbers are posted where all the inflight memos are posted, near all the pilot stuff. I think they've even had the survey results distributed to each FA, so they end up floating around the crew rooms. Read my post further... I outline areas that perhaps we can indeed improve.

Oh... also, 2010 has been targeted as "The Year of the Customer" by Delta in an effort to improve customer service systemwide. Hence, the push by XJ, so help DL improve in all areas. So... it's not just an XJ problem.