Originally Posted by Bucking Bar;Rational ... NO Stupid ... YES ... but I'm telling you these last minute fees hidden in the [SIZE=1
very small disclaimers as revenue after the sale really make people angry. Even folks who earn $250K plus a year. Amending a corporate travel expense authorization is a PITA and since a lot of these are audited by some flunky in another Dept they are denied and that makes people mad.[/SIZE]
Bar,
I agree with you. Whether I'm buying a new car, or a hamburger, I want to be treated as a valued customer, and feel as though my business is appreciated.
If I go to McDonald's and ask for a cup of ice water (with my food purchase) I don't expect to be charged for it.
All of the bag fees, itinerary change fees, etc are ways to make the customer feel as though DAL views them not as a valued customer, but rather as a resource to be exploited.
When I'm left with that feeling, I typically go elsewhere next time.