Quality provided to Pax
Hi folks,
Something I've been wondering: To what extent is there a genuine difference in product quality between the good regionals (Skywest, etc)and the lousy ones (Mesa, etc). I'm asking in terms of...
Aircraft Mx
Crew training/quality
On time performance
Customer service to the mainline's pax
Aircraft cleanliness
etc, etc.
In other words, when CHQ starts flying for CAL, will pax notice a change in the product quality?