Originally Posted by buzzpat

I agree FC. But here's my take: I was flying last week in the Northeast as well. The "predicted snow" was no where near what they though. DAL cancelled a lot of flights trying to avoid the new passenger bill of rights that limits ramp time on the aircraft. I spent two hours needlessly in MSP waiting to fly into ATL for the snow that never came. Also, case in point: I flew back into SNA on the back end of a grueling 5-day. We had to wait for 45 minutes upon arrival for our (Delta) only gate to open. We've contracted the other two out to Alaska as part of the code share. Even though one of the Alaska gates was open, our ops wouldn't clear us in. So, we sat, engine running for 45 minutes.

When we deplaned, a Delta frequent flyer platinum dude laid into me about the delay. No clue, no thanks for the pristine landing into a 5701' runway, or the brand new airplane that smelled like a new car with satellite TV and wireless. Nope, he was ****ed that we didn't have a gate. Now THAT'S a company issue, not the weather or the bill of rights. Plus, the Delta ops guy I was appealing to on the radio could have cared less. That's a lack of customer service on all fronts. I'm with you FC, we can bust our ass for the cause but if the rest of the team doesn't step up, its on us.