Originally Posted by FrankCobretti

Speaking of service, here's a message I just got from a friend of mine:

WHY I'M NEVER FLYING DELTA AGAIN (unless you're the pilot): "Vermont. A cold destination. My home state. More than capable of handling the snow that brought wussy DC to its knees. But wait, it's snowing on the east coast somewhere, and my connection has been hampered by sub-par airport... crews in New York and Detroit, unable to deal with a mere 10 inches (of snow, that is). It's Friday morning, and the first time Delta can get me home is...Sunday. On a 5:50am flight no less. So I wait. Nothing wrong with Vermont for a couple of extra days after all. I go to a hockey game. I drink some beer. Sunday morning arrives -- and my flight is canceled. No reason. How could there be one, since there's no snow in sight in Vermont or NYC or Detroit for that matter? Just canceled. Now they can't book me on a flight home until...wait for it...TUESDAY! So I gave up and bought a ticket home on US Air. Lesson learned. Not that I'm bitter or anything.

We can be as prepared as we want, fly as safely as we want. If the rest of the team doesn't hold up its end of the bargain, we all lose.