Originally Posted by
iaflyer
I think the gate agents are too focused on getting the flight out on time that they:
(a) miss the customer service aspect of their job and
(b) miss doing things like clearing people (rev and non-rev) earlier, which then causes problems at the end of boarding.
Yep, It starts with the way ACS structures the concourses and gates. The good news is there will be some significant changes to the way we do business for the customer.
D-0 will take a step back to A-0 and we will speed up jets to get them there on time. We will also wait for passengers and bags on a case by case basis. (Last flight of the day, no ability to accommodate the passengers on a later flight)