I just hung up the phone after being on hold for 52 minutes trying to list for a jumpseat. If I relay this story to the "ask" desk, I get very little cooperation, they tell me to call the phone number. How did this company go from JS friendly to the worst in the business so quickly? And no I don't believe it's caused by their (new) reservation system. They have always been great to us and we continue to be great to them, but I'm out of cell minutes after 3 weeks of this garbage.