Sorry for your troubles. Here is my best advice: If you find yourself at JFK (or any other JB location) with no luck in getting help, seek out a uniformed JetBlue Pilot and I can almost assure you we will go out of our way to make sure you get a ride with us. We are just as frustrated with the limitations of our new system, but like anything else new, we have experienced teething issues. Some of our gate agents are finding the Sabre learning curve way too steep, and unfortunately, non-revs and jumpseaters (even JB employees) continue to feel the sharpest pain. If the situation does not improve for you, please let your j/s coordinator know and he (or she) will make our j/s committee aware. As a fellow commuter, I am sorry to hear the experience has been less than ideal for you. Good luck!