Originally Posted by
Cycle Pilot
Were you the Captain on the DCI flight I rode on last week? We were delayed two hours for a mechanical problem. When we finally did board, the pilots didn't make a single PA to the passengers during the entire flight about the problem or even apologizing for running late. Looked pretty bad. Who cares, though... you don't work for Delta, right? You may have been joking about the above statement... hence the smiley. It's just annoying when a DCI carrier doesn't give a crap about Delta passengers. If the passengers have a bad experience on a DCI carrier, they don't get ****ed at Comair, Skywest, ASA, etc... they get ****ed at Delta. This is one of many reasons why we need to take some of our flying back and/or not give away anymore scope. We need to be able to control the quality of our product.
According to the numbers our management publishes ASA and Skywest actually get higher marks than mainline when it comes to providing the passengers with "timely and accurate" information. I believe the forms and questionnaires that customers complete do not allow the customer to fill in the carrier, the company that compiles that information determines what carrier the customer was flying based on flight number and date.