Waves;
IMO it is more along the lines of doing what is expected, keeping the operation going, and aid the passengers. We are the front line and in many cases the difference between a return customer and a complaint. That is how you aid the company. Information that is timely, accurate and without bias. Simply put the consummate professional. I know you know this, you are a Captain!

For the new hires it is
Safety, Customers Service and Efficiency. Yes that is asked!