don't mean to sound rude.. but while this guy was panicking and on his cell phone...did he ever stop to check on anyone else but himself? Bad stuff...full on conversations in the flight deck on the cvr. Where was the F/O in any of this ? It took one read to to see the flaps eight even after they'd both briefed a 20 dept. Sucks and i understand the frustrations but wow ... the situational awareness was really lacking.
I like the F/A comment about the story the pax were about to get from the capt. post runoff. Oh well... another obvious lesson for us.